Refund Policy
At 3DMili.org, we take product quality and customer satisfaction very seriously. We are committed to reviewing and resolving all eligible refund requests fairly and promptly.
Customers may request a refund by contacting:
Email: admin@3dmili.org
Refund requests must be submitted within 7 days from the purchase date and must be based on one or more of the following valid reasons:
The purchased product significantly differs from its description or preview images.
Important parts of the model, textures, files, or essential details are missing (excluding issues caused by limitations of exchange/export file formats).
The product was mistakenly purchased under the assumption that it was a physical/tangible item, and the digital files have not been downloaded.
Payment or deposit was completed successfully, but bonus points or purchased credits were not received.
When submitting a refund request, Customers must provide:
Purchase order number
Detailed description of the issue encountered
Software and file format(s) being used
Supporting screenshots or evidence if applicable
After receiving a valid refund request, 3DMili.org will review and process the request within 3 business days.
If a refund is approved:
The Customer must permanently delete and destroy all copies of the purchased digital files.
The Customer no longer has the right to use, distribute, share, resell, or retain any part of the refunded product in any form.
3DMili.org reserves the right to refuse refund requests that do not meet the conditions stated in this policy or where evidence indicates misuse, abuse, or violation of licensing terms.
